Terms & Conditions

Booking Terms & Conditions

To secure your reservation, debit or credit card details are required. All payment details are stored securely via Stripe, our trusted third-party provider.
We kindly ask for at least 24 hours’ notice for any cancellations or amendments. Late cancellations or no-shows will incur a £20 per person charge, which may be applied to the card provided.
Please note, tables will be held for 15 minutes after your booking time. Late arrival may result in a reduced dining time.
For tables of 10 or more guests, we ask that bookings are made directly with the restaurant. Increases to party size via booking notes cannot be accommodated.
For tables of 15 or more, a set menu is required, along with a pre-order submitted 48 hours in advance.
If part of your group is delayed, food service may commence 15 minutes after the reservation time.
Please inform us of any dietary requirements at the time of booking.
Table durations may be time-limited to accommodate subsequent reservations.

Set menu per order page: If you have a confirmed group booking at Flame, please complete and submit the pre-order form below at least 48 hours prior to your reservation.

Welcome to Flame Restaurant’s booking terms & conditions:

In order to secure your booking, debit/credit card details are required. These details are stored securely on Stripe, a third-party payment system.
By making a reservation, you agree to provide notice for cancellations at least 24 hours before the reservation time. You also agree to a £15 per person fee to be charged to the debit/credit card details provided without further notice, in the event of a late cancellation or no-show.
Please be aware that we can only hold your table for 15 minutes past the reservation time, and that any late arrival may shorten your allotted time on the table.
Please inform us at least 24 hours prior to the reservation time of any amendments that need to be made. We cannot guarantee all amendments will be possible.
Tables of 15 or more are required to avail of the 2 or 3-course set menu which can be viewed on our website in the “Menus Section”.
We require a pre-order for all tables of 15 or more. This will be required 48 hours before your reservation time. The pre-order form will be available on our website in the “Menus Section”.
For Reservations of 10 people or more, please call the Restaurant. Booking Comments to increase the number of Diners cannot be honoured on any reservation.
If any of your party is running late, we will proceed with your order 15 minutes after your reservation time.
A discretionary 10% service charge will be added to all final bills of 6 or more people.
Please inform us of any dietary requirements at the time of booking
For reservations sittings we have a table duration limit in place to allow for the next sitting.