Privacy Policy

Flame Restaurant (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information when you interact with us.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Reservation details
• Payment information (processed securely via third parties)
• Any information provided through enquiries or booking forms

We may also collect limited technical data such as IP address and website usage via cookies.

2. How We Use Your Information

We use your information to:

• Manage and confirm reservations
• Process payments
• Respond to enquiries
• Provide customer service
• Improve our website and services
• Send marketing communications (only where you have opted in)

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to fulfil your reservation or purchase
• Legitimate interests – to manage and improve our business
• Consent – for marketing communications where applicable

4. Payment Information

All payment details are processed securely via Stripe or other trusted third-party providers. We do not store your full card details on our systems.

5. Marketing Communications

Where you have opted in, we may send you updates, offers, or news about Flame Restaurant.

We use Mailchimp, a third-party email marketing platform, to manage and send these communications. You can unsubscribe at any time by clicking the link in our emails.

6. Sharing Your Information

We only share your data where necessary, including with:

• Payment providers (e.g. Stripe)
• Booking or reservation systems
• Email marketing providers (e.g. Mailchimp)
• IT and website service providers

We do not sell or rent your personal data to third parties.

7. Data Retention

We only retain your personal data for as long as necessary to:

• Fulfil bookings and legal obligations
• Maintain business records
• Resolve disputes

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing at any time

9. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Flame Restaurant Email: info@flamerestaurant.co.uk Address: The Ewart Building, Bedford Square, Belfast

12. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.